Una-Marie Catania

Review of Sun Toyota

Sun Toyota is a beautiful, ultra-modern dealership...

Sun Toyota is a beautiful, ultra-modern dealership that provides superior customer care. We would not take our leased Toyota Camry anywhere else for servicing. Yesterday at 7 pm, we discovered our car battery was dead after leaving the gym. Although the service department had closed, I called the sales department and explained our dilemma to Carlos Allicock. He stated that he was sure there was a mechanic staying late. Carlos told me he would walk over there and explain my situation to the mechanic. I told him we were getting a jump start and could be there in 10 minutes. Carlos promised to call me back shortly. With three minutes, he called and told us to come to Sun Toyota and the mechanic would help us.

When we arrived at the service center, Carlos was sitting in a golf cart waiting for us to arrive. He immediately offered to drive us to the service bay. At the service bay, we were warmly welcomed by Justin, one of Sun Toyota's senior mechanics. Within a few minutes, Justin and Brian (another senior mechanic) determined that we could have a new battery installed free of charge under our bumper-to-bumper warranty. Approximately a few minutes later, Justin had installed the battery.

This experience was handled very professionally and with the utmost concern for our needs. Carlos, Justin, and Brian truly went above and beyond the call of duty to care for us as friends and to give us complete peace of mind during what could have been a very stressful and trying situation. Today, we called the service department and spoke with John, the service manager, to tell him about our very positive experience. We also spoke with Ferris, the GM, and told him how thrilled we were with Carlos, Justin, Brian, and Sun Toyota as a dealership that puts its customers first.