Trish Kallis

Review of Baltimore Glass Co

TLDR: Customer Service SUCKS. They "fixed" my back...

TLDR: Customer Service SUCKS. They "fixed" my back window but my lift-gate wouldn't close after they worked on it. Called back the next day, they said they would come out and didn't show up. SUCH a waste. I wish I went somewhere else. STILL dealing with this problem.

They fixed my back window after it was completely smashed when my car was broken into. They were cheaper than Safelite. But I would've paid more for a job done right the first time. They didn't do the wiring right and my lift-gate didn't close. Then when I called to let them know I was still having issues they told me they'd come to fix it mid day the next day. I waited until around 2 then called to check when they would arrive and the guy on the phone said "Oh, it's too cold I can't send anyone out there right now. We'll send someone out tomorrow" (mind you it was 40 degrees..... and i was leaving town the next day). I would never, ever use them again. Trust me, pay more for a job done right the first time.