Madison Fetterman

Review of Bagels & Beans Detroit

As someone who works in specialty coffee (and I do...

As someone who works in specialty coffee (and I don t mean a chain like Starbucks) I was really excited to try this place out!! Very nice ambience of the whole place so I definitely had high hopes which were crushed by the awful service and worse yet bad coffee (resulting from poor service). I was first overcharged for the pour over I asked for. When I asked about it the other barista barista made it very clear it was an inconvenience to give me the money back via body language and tone I told her it was fine and to just keep it as tip!! I know what it s like to have a bad day we re all human so I was fine with it. All was well until I i couldn t overlook the awful service because it was met by a lukewarm cup of coffee. I mean the paper cup they put it in didn t even feel warm to touch and there was not even a little steam coming from the coffee. I m sure it would ve tasted excellent had it actually been hot but I didn t even see the girl put fresh, hot water into the kettle.. the other barista was actually very nice, but the terrible service complimented by the lack of attention to small details made this place a complete flop. Will try again in hopes of a different barista on the job.