Hannes Jenner

Review of Fresh Tracks Canada Inc.

We booked with Fresh Tracks Canada for 23,000 US d...

We booked with Fresh Tracks Canada for 23,000 US dollars a train trip from Vancouver to Toronto in summer 2020 and paid a deposit of 7,300 US dollars. Fresh Tracks informed us in May that the trip was cancelled because of Corona. They "offered" to book the same trip in 2021 against an immediate payment of 4,900 US dollars or there would be a price increase of 5 to 8% (Note: inflation would be of the order of 2%). We could not accept because of our ages. Fresh Tracks refused to reimburse the deposit. Quote from the owner: Consider that last year 22 million people visited Canada, most of them from April to September - then imagine the economic impacts on all the businesses that depend on that when that number of visitors turns to zero. Refunds are just not possible on a mass scale such as this . In other words: tough luck for you, customer, good opportunity for me, the owner of Fresh Tracks Canada.
We should have read the assessments of Fresh Tracks by their own employees on Glassdoor.ca : "all they care about is making as much money as they can. I feel guilty about how much we rip off customers", terrible management, overworked, they don t care about the clients only the profits, no longer an actual travel agency as its more of a call centre"... We would have realized that Fresh Tracks Canada is the travel agency to avoid at any price.
We had fortunately bought an expensive "cancel for any reason" insurance with Allianz Global Assistance, business partner of Fresh Tracks. Fifteen (15) weeks after Allianz Global Assistance acknowledged having received our claim for reimbursement of our deposit we have no heard of them, in spite of several reminders. No congratulations to you, Allianz Global Assistance, for failing to process the most simple claim ever!