Mariana Awawa

Review of Animal Medicine and Surgery Cl...

The front desk people are super unorganized I basi...

The front desk people are super unorganized I basically became their secretary at one point and had to call them multiple times a day to get information about my pet. when I scheduled my appointment they did not tell me that I would have to be standing outsidez so I went with my dog and had to stand outside in the cold for multiple hours waiting for them to be seen. They expected everyone to arrive in a car! this is New York City no one drives.

When they took my dog in I spoke to the technician who took her and told him all my concerns. he said that I would get a call when the vet was inside with my pet. I never got a call and an hour later they brought my dog out. They said nothing about the other concerns I had told them about. I was there to have them check her back & stomach and give her a vaccine. All they did was provide the vaccine & nothing else.

I ve been there before and the experience was completely different. But this time around they are just super unorganized! They need a better system.

There was another family there to euthanize their elderly sick dog. They waited for hours in the rain. They never brought out a chair or anything to make them or the dog more comfortable. I felt really bad because they had no kindness to offer the family. Their dog was cold and they were all uncomfortable in this really difficult time!