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Review of Harvey Kalles Real Estate Ltd

We sold and purchased our home with this broker, a...

We sold and purchased our home with this broker, and they did not provide us any discount. We thought what we received would be a better package (i.e. better broker support). However, it turns out that everything is the same. For the property we bought, the seller is a construction company and has a close relationship with the broker. Since the seller is a construction company, we put in a 1-year warranty clause in the contract. 2 days after we moved in, there is a flood in the basement, so we asked the seller to fix the issue. It took them more than 2 months to fix the damages. For the bigger part (the main drain pipe), they refused to replace it. Therefore, we asked our agent to speak with them, because warranty suppose to be part of the post-closing support from the broker. The agent promised us to speak to the seller like 3 times, and he told us that he HAS TALKED to the seller and they said there is no issues with the pipe. When I personally talked to the seller, they said the agent never talked to them regarding the pipe issue. I think the honesty and integrity is important as a real estate agent, but I am extremely disappointed in this case. I mean at least they should tell me the truth. I felt like that this company is treating their client as idiot. After you paid your part, it becomes completely different story. For these type of commission, you can simply find better agent in the neighborhood. NEVER USE ANDRE KUTYAN as your broker!