Got a sit and wait appointment with a doctor about...

Got a sit and wait appointment with a doctor about ear problem and was pescribed some drops, my ear swelled up over a couple of days and tried to make another but was told no appointments and to carry on with the drops by receptionist. Was worried it may be infected as the inner canal had closed and it felt like something was crawling around in there. Was told to go to pharmacy to get advice or ring 111. I rang 111 and they asked me a series of questions and then said they will send the notes over to my surgery and for me to ring them back for an appointment. I did but they still said they hadn't an appointment but said they had an appointment with the nurse the next day. I was up half the night with my right side of my face frobing my ear glowing red and the sensation that something was crawling around in my ear. When I went to my appointment I was told to stop the ear drops and was pescribed antibiotics and a streriod earspay and she couldn't see in my ear as the canal has swollen closed.

Again like a lot of your comments the receptionist give advice like "carry on with the drops" when they don't have a clue of your history or any medical training...... really!

There seems to be a pattern here from the comments I've read recently and recommend an internal investigation.