Dan McGrew

Review of G.S. Floor Designs, Inc

Though the quality of the end product was fine, th...

Though the quality of the end product was fine, the process to get there was abysmal! They are Home Depot's installation partner, so I'd expected at least mediocre service. Issue #1 was the scheduling process. They won't allow you to schedule an appointment until the hardwood arrives at Home Depot. That sounds fine, but once it arrives at Home Depot, I had to schedule the appointment nearly 2 weeks out! When they finally came, they told me that my floor was not level and it would cost $3,800 to level my floor (mind you, this is a 700 square foot apartment, and the initial installation cost was $3,000). I could tell they were just being greedy, but they would not negotiate, and they knew I needed to get the floor installed quickly since I had already pulled up the carpets and was living on the concrete foundation. I decided to bite the bullet reluctantly. It took them another 2 weeks to actually get the floors installed. What really pissed me off is that they sub-contracted the floor leveling, and the sub-contractor left me the invoice showing that they only charged GS Flooring $1,800. This was highway robbery, and I would never recommend GS Flooring to my worst enemy! They did nothing to help or provide good customer service; they were slow, added an insane amount of additional cost, and did a fine, not excellent, job on the install. The actual installation process was a nightmare in itself and required re-work afterward, but I think all the factors above should be enough to show you that any other vendor would be better.