My husband and I recently planned our wedding rece...

My husband and I recently planned our wedding reception at the San Antonio Banquet and Event Center. We met with Patty to discuss the reception. She was friendly and seemed very accommodating. We explained what setting we desired at our reception, discussed food options, approximately how many guests we expected, signed a contract, paid 50% of the anticipated cost and left with a promise that we would have a food tasting at a later date.

I waited and never got the e-mailed food menu from Patty. A few weeks later I called her to set up the food tasting, I must have called her three times, and left messages telling her I was calling to set up a food tasting, but she never returned my calls. I text her two times to set up a tasting. She didn't respond to my text messages either. I called her a fourth time and she answered the phone like it was the first time I called her. She set up the food tasting about four weeks away on a Sunday evening. A few days before the food tasting date, I called Patty to make sure we were still going to have the tasting and to tell her I wanted to see a table set up like it would be the night of our reception (take a lesson girls.....if you EVER use her make her do this. After reading some of the other reviews, you will be glad you did). She did not answer my phone calls. She did respond to one of several text messages and let me know we were going to have reschedule the tasting because she had no staff working that day (keep in mind she set the date for the tasting). The tasting was rescheduled for the following Thursday. Tuesday morning Patty texted me and told me we were going to have to cancel because she was going to be out of town. After some back and forth the tasting was back on for Thursday. I reminded her I still wanted to see a table decorated like it would be the night of our reception. Patty was not at the tasting, another staff was, and it was wonderful, pleasant, genuine. The food was delicious. The table was beautiful. Jenny wrote some additional questions for Patty. We wanted to add brisket to the menu, but wanted to know how much it would be per person before we made the final decision to add it. We also decided to get our cake elsewhere.

After the tasting, I made no less than five attempts to contact Patty about the cost of the brisket. She ignored my calls, ignored my text messages, and ignored my requests to get a price for the brisket. My husband called from his phone the night before our reception to see if she would answer her phone and she did. She gave him the price per person for the brisket, and we added that to our food selection.

The day of the reception, I went to the venue at 9:00 A.M. to make sure everything was like I wanted it to be. It wasn't. They had the wrong color linens on the table, and the wrong burlap on the table. I let that go. Then Patty came out with some wiry looking wood in a glass vase and said she had those left from the night before and wanted to know if she could use those as my centerpieces. I told her No.

We had 14 tables. There were three tables with no arrangements. We went to see what was taking so long for them to get the other three arrangements out. No one was back there. I was livid. We had to make arrangements for the other three tables. NOT cool at all. The arrangements they made were pretty, but they were supposed to be silk flowers in vintage white lanterns and sitting on chunks wood. They were nothing like that. They were in brand new silver lanterns.

The wait staff were very good and the food was good also. Hilda and Edward were fantastic.

We had to clean the bathrooms, they were very dirty, the floors were not mopped prior to our reception, like Patty said they were going to be.

Here's the bottom line, Patty does not return calls, she does not do what she says she is going to do, she doesn't answer text messages. I WOULD NOT recommend this place for any event.

If you want to be involved in the vision of your event, GO SOMEWHERE ELSE!