Tanvi D

Review of City Lit

The course we took was really good but my review i...

The course we took was really good but my review is for the lack of customer service we experienced. It took them ages to respond to mails, especially for refund situation. I had to call in a few times to check on it. The receptionist then informed us that in exceptional cases you can expect to receive a full course refund but guess "moving out of the country" doesn't fall into that category hence we got refund minus the administration fees. Absolutely rubbish system when it comes to requesting (firstly I don't think there should be a need to request one, one should just get it?!?) course completion certificates, they charge 2 pounds for it plus you have to go to their main centre to fill a form for it.