Tess Stalsberg

Review of Eiko's Modern Japanese Cuisine

Terrible!!!!!!!!!!!!!!!!!!!

Terrible!!!!!!!!!!!!!!!!!!!
This is the 2nd time we ve tried to eat at this available restaurant. First time, they told us they were available for outdoor dining and when we showed up for our reservation, they were extremely rude and told us they were an ONLY takeout restaurant.
Next time we went to Napa we were with a group of 7 and we called 5+ restaurants in downtown Napa to see if they could accommodate. After many restaurants saying that they could not, Eiko s said that they could. Again, they lied. We show up and they try to seat us at a 4 top and a 3 top separated by a glass wall covering and are told this is what we told you on the phone a month ago . The manager proceeds to tell me that any tables that could nicely accommodate a separates 7 top were reserved and this is all he had. All these guys on the patio have reservations . Granted, we made this reservation a month ago and he is the manager. Long story short, he told us our business was no need to his restaurant so we left. Do not go this establishment unless you want the WORST customer service you ll ever receive.