Haych Phoenix-Stones

Review of THE GROSVENOR HOTEL VICTORIA L...

High quality hotel low quality service

High quality hotel low quality service

Really Grosvenor....I understand you are refurbishing one of the bars but the other is dire. Service is failing. 1hr for a club sandwich? You weren't even busy. Table service only happens when you go to the bar to order. Having to ask 4 times - 4 times for a bill when you have 3 staff chatting at a till?
Even after I said I was in a rush. I've stayed with you a few times but this will in all honesty probably be the last.