CHARLES STANTON

Review of Lake Norman Chrysler Jeep Dodg...

I bought a 2018 Ram new 3500 HD diesel . Less tha...

I bought a 2018 Ram new 3500 HD diesel . Less than a year ago took it in for service for one week in May to take care of recalls. The rear brakes have been squeaking since I bought the truck. Ask them to check them to check rear end it was vibrating when turning. Which I explained it was clutches that were not slipping when turning rear end was locking up. Spoke with Michelle 4 days later. She stated that recalls were fixed an needed to service 4 wheel drive but not a sure fix for vibration . They wanted 400.00 to change fluids which I declined. She also stated the brakes were good nothing they could do about the squeaking. When I went to pick truck up she charged me 80.00 instead of 140.00 said was giving me a discount. To tell me something I already new. The vehicle is still under factory warranty plus I bought a 4000.00 extended warranty from this stealership. I feel like I should not have been charged they drove my truck only 7 mile
also l told them I had a noise in the transmission when shifting into drive. That problem along with the rear end only occur when truck is hot.Driving the truck 7 miles is not going to be able to duplicate the problems. I feel Michelle Turk was very unprofessional. She spoke to me like I had no knowledge about trucks . She made the comment she had her best diesel mechanic working on it. Which the truck was not there for engine problems. The recall was for the steering linkage coming loose they welded the jam nut to the sleeve which now the truck is out of alignment this is the 3rd set of front tires because you can not align the truck now. I would not recommend this stealership for sales or service. Sales is another story. I called Chrysler they stated this is a bandaid an do not know when the proper repair will be out.