M

Michele M

3 years ago

Went to El Porto last night. Unfortunately for my...

Went to El Porto last night. Unfortunately for my friend and I (and several other tables), the
service was the worst. However, approximately, (4) tables made friends with each other.
We all commiserated together. A table of 3 elderly people were waiting forever for their food.
We received our food a half an hour prior to them .they were there first; Wow, these folks were mad and complained. The waitress-Sarah-stated 'some food takes longer to cook than other's ..THESE FOLKS ORDERED SCALLOPS WHICH TAKES MINUTES TO COOK. My friend and I had to wait forever ..for water everything took forever.

When the elderly folks left, upset, Sarah stated 'you can't please everyone'; all interjected 'there goes her tip'. Bad attitude.

Even acquiring a table was an issue. There was a vacant table outside and couples were being told
'half an hour'; it takes minutes to clear a table. (tables were not reserved at this time)
We finally sat ourselves down and then the table was cleared.

Lastly, the help does not smile .no one. Not even the manager inside; she seems angry.

I like the ambiance; however, signifiant improvement is required in order to make this a superior experience.

With this said ...

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