Angel M Garcia MD

Review of Shutterstock

I purchased a five image one time usage for $ 49.0...

I purchased a five image one time usage for $ 49.00 I downloaded six ROYALTY FREE images; Shutterstock not only charged me $49 for Royalty free images but they also charged me another $49 without my authorization. So in essence, I have paid $98 for six ROYALTY FREE images.
I called trying to get an explanation. Aside from trying to understand what the service person was saying in a very heavy Indian accent, he would not refer the call to a manager as I requested. Finally, after I insisted, he said hold on and about 2 minutes later, he said he would file a ticket and I should get an answer in 48 hours. He could not answer why I was being charged for royalty free images. I was able to delete my credit card from my profile which defaults to auto renew with my selecting this option. I will never use them again. TO CHARGE FOR ROYALTY FREE IMAGES IS FRAUD!