During this time, I regret having to write a negat...

During this time, I regret having to write a negative review but am compelled to do so for your financial and emotional well being and for the safety of your pet. Choose another care provider for your pet s needs and safety to ensure that they won t, as this business did, perform unnecessary and painful tests.

This review is in regard to a compromised stray cat which I attempted to rescue. Upon rushing the cat to this provider, To euthanize the cat, I was abruptly asked if I was going to assume financial responsibility and given/assured hope of survival. This misinformation resulting in almost 3,000 medical bills, unnecessary and painful procedures, and ultimately the cat was euthanized.

To add, The first vet I spoke with told me that the cat was once in a home because it was neutered. The age of a cat was relevant to me because It would help determine treatment. I spoke with the front desk staff and was advised that the cat was a young adult. I specifically asked the age and was told between 4 and 7. Later, from another doctor, I learned that the cat was a senior. Also, the cat s ear was clipped which means that the cat was part of a neutered trap and release program. Based on the previous information that the cat once lived with people and was young and was advised that it s best to try to stabilize the cat, I had moved forward with treatment. If I had been given accurate information, that the cat was a senior that was likely feral, and not given false hope, I would not have not have moved forward with unnecessary and painful treatment that included cutting deep matted hair that caused his skin to rip. This cat lived a difficult life and they caused additional suffering for financial gain. In an attempt to resolve this with them, I was told that I could have have refused financial responsibility and that the cat would not have been refused services. This was obviously not explained to me and I was mislead under a stressful situation during stressful times including being told to wait outside in the cold for over 4 hours. Management response to conflicting information from their vets, was that they have different opinions even when it comes to age of animal. However, they are not transparent with this approach when advising you to move forward with thousands of dollars of treatment.

I hope you and your pet have a better experience.