After 3 years of being part of this "community gym...

After 3 years of being part of this "community gym" where the staff from Maria at the front desk to the cycle instructors to the world class trainers, Wellbridge has decided to not honor their contracts or even have the decency to reply to emails or allow you into your own account. I will never contribute to their corporate greed or treating members like they are worthless. I purchased a 6-month training package and had unused sessions but all funds have been collected by Wellbridge and BAAC. However, once the club reopened, I was unable to return and have since been told that I cannot return to the gym for medical reasons. Per their contracts, if you provide a doctor s note that you cannot return to the gym, you are entitled to a full refund of unused sessions. Also, if the gym cannot provide a class such as HIIT or TRX that you paid for in advance, you are entitled to a refund. I have been waiting for 2 months to receive a refund for 32 unused sessions as I cannot return to the gym due to a doctor s note. A refund that they said they had already processed. You cannot speak to a person at their corporate headquarters in Colorado as the message says you must email them. When you email it takes 3-5 business days to hear from someone. The local leadership is also never available to speak with you (voicemails have been left) and despite friends that are still members seeing them at the club or respond to my emails. Do not sign any contracts or purchase any sessions or classes in advance of you may end up like me, seeking legal counsel and having to pay to get my own money back. BAAC has lost my loyalty and respect.