Blake Hardesty

Review of Bmw of alexandria

One star is generous.

One star is generous.

Coming here to get a air leak in the tire fixed. Initially was told the car didn t have coverage on the tires even though there is. The service provider didn t even try to look for the coverage in his system, or even offer to fix the issue and resolve the money situation at a later time.

With this, I left and pulled out the contracts and documentation of coverage on the tire. I was told my the same gentleman, Aaron, that the soonest we could get in was the following Monday @ 7am. I called back, and John got us in the next day to get the issue resolved (the issue wasn t resolved). We waited around for 5 hours Wednesday morning & we needed to replace the tire, they said they patched up the leak (which didn t work) and the soonest we could get in was Friday. Friday, no one ensured us the tire would arrive on time, until 4:30pm Friday asking us to come in & that they would have us out in 20-30 minutes. Low and behold it s been an hour and still have no update on the car/tire. During check out, John never voiced the coverage to his associate, where he had us paying $700+ for coverage we already had but the associate had no idea of the coverage.

Throughout the week I requested to talk to the Service Manager, Todd, and never received one call back from him. (Todd if you re reading this, I m still waiting on a call back)

The place is a mess through and through

And not to mention, the car salesmen inside while we were waiting had some lovely mysognistic opinions and comments he loud and proudly voiced.