Holdbrook Macarthur

Review of ProtectCELL

First of all I just called to cancel my service wi...

First of all I just called to cancel my service with them. I lost my phone and submitted for recovery. I was asked to provide information including the IME #. I did provide all the info but could not get the IME # I asked if there was a way they could help me find it. They said no and because I couldn't provide that number they will not be able to replace my phone. I will tell you to run away from their service. They person who received my call to cancel could not even ask why I was cancelling or any thing made me no how less I was valued as a customer. USAA should terminate their contract.