danielle mack

Review of Biblioteca Nazionale Centrale ...

My husband and I have been in Florence for one mon...

My husband and I have been in Florence for one month. We stayed in an apartment just 2 minutes from the library. We went to see it and was told we couldn t come in, which is absolutely understandable, although the woman at the desk was very curt. They told us to return on a Saturday morning at 11:30 for a tour. When we returned today, the man at the office told us to wait outside. My husband speaks Italian, after studying for many years. The man was gruff and impatient with us. We waited outside and finally left. This was probably the worst place we were treated. Everywhere else the people were friendly, helpful and kind. I find it unnecessary to have such rude behavior.
Ed and Danielle Mack
Florida, USA