Scooterworks seems to have turned over a new leaf ...

Scooterworks seems to have turned over a new leaf under their new manager Josh.

Josh quoted me the highest price before I went in with the explicit note that he wanted to give me a "worst case scenario" before I brought it in. Although he could have gone the easy/more profitable option of just ordering a new wheel, Josh actually was able to fix my original wheel for a fraction of the cost. Josh and the team at Scooterworks fixed my wheel, did a tune up for Spring and came in lower than the original quoted price. Josh even went above and beyond by letting me keep my scooter there a bit longer than expected without charging me the storage fee that others seemed to find creative ways to hit me with (ie come pick up your scooter at 3 on a Tuesday to avoid a fee).

All that being said, Josh and the team genuinely seem to care about being the friendly neighborhood scoot shop they were meant to be. They have converted me, a long time skeptic, by being service-oriented, honest and focusing on the customer.