Simone OBrien

Review of Ten Thousand Waves

I stayed for two nights and did not have a positiv...

I stayed for two nights and did not have a positive or zen experience. When we arrived the phones were down and we couldn't call out the entire stay and cell phone service is non-existent. We were over charged for our stay which I had to inquire about and we were overcharged for spa services which I had to ask why we were charged more. I did ultimately receive a refunded amount but the staff were rude about it and don't seem phased by the stress I endured trying to figure out the discrepancies with my bill. We did not receive enough water or breakfast food in our room for 3 people and we couldn't call anyone to ask for more. We ended up going to the store to get what we needed. This was a special occasion for my daughters and I as we were celebrating my youngest daughters college graduation. All of us were disappointed in the entire experience and would not return