Haley Hammer

Review of Lake Norman Chrysler Jeep Dodg...

I came in with a 02 dodge 2500 5.9 diesel. Told se...

I came in with a 02 dodge 2500 5.9 diesel. Told service advisor Cris that the truck has been sitting for 4 months and another shop has had it for 2 months and they couldn t fix it. I informed him that if possible could the truck try to be done ASAP cause it s been broke for 6 months and I m in college. Over drive doesn t work, lift pump doesn t work, and charging system doesn t work. Cris told me not to worry his best diesel tech would be on it. Week and a half later no call. I had to call to get updates on my truck and each time I got the same answer. The tech has his hands full The wiring is a mess in the truck my tech don t want to mess with it One minute they want to fix it and the next the said they wouldn t. Agreed to not mess with the lift pump but instead fix the over drive and charging system. Week later no call back, I had to call again, pretty much said the pcm is the problem and will be put in the truck the next day for pickup. Called next day to make it it was good. Cris said the tech test drove and all checked out. When I crunk my truck up I instantly knew nothing was fixed. Cris lied to me about test driving my truck and also told my mom he test drove the truck when he told me the tech did. Long story short no one confirmed my truck was fixed. I was charged $1,100 for something that was not verified to fix my truck. I was told the diagnostic procedure to fix my truck was to replace the pcm. Last I checked that s the last step is to replace a computer. The tech is supposed to verify the concern and then do a road test to confirm the vehicle is fixed. Not lie to my face and say you did test drive it and that everything was working good when in reality it wasn t. Cris would not let me talk to anyone above him or the tech. Cris also didn t charge me labor for the simple fact that he didn t even know if the tech was working on it for the month and a half the dealer had it. Was also told the tech was also working on two jobs at the same time while doing mine which is something your not supposed to do at a Chrysler dealer as a tech. Your only supposed to be clocked into one job at a time. Tech didn t confirm my concern. Tech did not test drive my vehicle and Cris lied to my face and never got back up with me on updates neither was he kind enough to let me speak to a tech or someone above him so I could try to sort was has been done to my truck out. All stuff dealers are against. I m am currently in training for a Chrysler tech and everything that I ve learned in my schooling, this dealer does it the opposite. My mom also bought a brand new Jeep Wrangler from here in 2015, very nice people but I guess standards have changed since then.