Parker S Review of Hard Times Cafe
Used to come here on a weekly basis, and decided t...
Used to come here on a weekly basis, and decided that I d had enough after my last experience. Waited an hour and a half for a small plate of eggs and hashbrowns lazily thrown on a plate. When I went up to the line to ask about my order, before I received it, I was patronized and treated very poorly by the chefs. I calmly explained that I had been waiting an hour and a half for a small order, and was greeted by a rude and patronizing wow, an hour and a half, that s a long time . I said I know , and one of the chefs, without even looking at me, replied we are busy, okay? . It was borderline demeaning. They couldn t even make eye contact to apologize for the wait. To salt the wound, I casually waited to grab my order, as I could see he was plating it, and he barked at me to sit down because he would call my name. Terrible experience for everyone in the party that day. Others had similar experiences. I understand that it was busy, but that should NOT make it okay to be rude to a paying customer who was patient enough to wait an hour and a half, while watching people who came in way later get there food.
Lost a few long-time customers today. Would not recommend after this poor experience.
However, the barista staff has always been kind and helpful.
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