Customer service is great and very polite. But I w...

Customer service is great and very polite. But I was left frustrated by the experience. An order was scheduled for Wednesday, got a call by midday saying the courier had damaged it so it wouldn't be coming. Annoying as I took the day off work, but not their fault and good that they contacted me to let me know. I was told it would then be delivered on Friday. i took the day off again, and waited...waited...called mid afternoon. I was told they would get back to me... they didn't. So I called up again. This time I was told the order wasn't dispatched. In fact it wasn't even in stock. Waste of a day off sat and home, and worse I was told it now wouldn't be available until a week later. Order cancelled. I think I would order with them again as their customer service was generally polite and helpful, but I'd be cautious.