Phillip Casal

Review of Sun Toyota

My purchasing experience at Sun Toyota was okay wi...

My purchasing experience at Sun Toyota was okay with the exception of one very important detail. The test drive went well and the salesperson, Brian, was very knowledgeable about the 2016 Tacoma that I was interested in. We began talking numbers. They checked my credit and I qualified for 2.9% financing. After some negotiating back and forth with Brian and his associate Pete, we came to an agreement. When meeting with the finance manager, Ed, to do the paperwork, I noticed that the payments were higher than I had calculated based on the 2.9% financing. I questioned this and was told that the rate was actually 4.9%. Ed indicated that the rate was raised to 4.9% in order to make the deal happen, however, Pete did not specifically tell me that the rate would be 4.9% during negotiations. The first offer had 2.9% hand written on it and Brian told me I qualified for 2.9%. Each subsequent offer had a lot numbers on them and when they showed the last offer to me later on it did show payments reflecting 4.9%, but all I looked at was their out the door price since no one had said it changed to 4.9%. I became clearly upset and Ed talked a lot about how I could refinance it elsewhere or make additional or weekly payments, neither of which makes up for the fact that they did not specifically tell me that they raised the interest rate. He just kept trying to deflect and continue with the paperwork. Anyway, I decided that since this particular Tacoma is very difficult to find I would buy it anyway. If not for that, I would have walked out. I m very happy with the Tacoma so far, but the purchasing experience was disappointing.