THE WORST AUTO REPAIR SHOP HERE ON PLANET EARTH

THE WORST AUTO REPAIR SHOP HERE ON PLANET EARTH

This place is a total disaster. Incompetent, dysfunctional, unprofessional, disrespectful, inconsiderate, and deceitful - those are the first words that come to my mind when I think of Action Automotive Center in Kingman, AZ.

I took my vehicle to Action Automotive Center for a wheel alignment and it took 1-1/2 hours for a 30 minute job. Apparently, they did some type of vehicle inspection that I was not informed of, nor did I request, nor did I want, nor did I approve. They do whatever they want to your vehicle. You have no say, whatsoever. They don't care what you think or have to say. They do as they please, you are nobody.

The owner, Raoul, told me that mechanics will mess up people cars, because the people want it that way.

While I was waiting in the lobby, they sent a diagnostic report to my cell phone (I thought it was spam or someone trying to hack my phone, unbeknownst to me it was Action Automotive Center) that I didn't open until later that day (that's a whole other story). The report was not accurate, it claimed my vehicle is in excellent shape and everything is working properly. Yet, the window washer was not working and the AC was malfunctioning due to a disconnected vacuum line - the AC was not malfunctioning before they worked on it.

When I left Action Automotive Center, the AC was malfunctioning and the vehicle reeked of heavy body odor (from when they test drove the vehicle). Apparently, they don't take showers on to top of everything else.

It was so bad I had to go home and wash the front seat. Later that day, I called Raoul, concerning the AC malfunctioning, he told me to drive my car real fast and if nothing happens, that means there is nothing wrong with the vacuum lines.

I am not a mechanic, and I know more than him? That doesn't make any sense. What needs to be done is a visual inspection of the vacuum lines. This is not rocket science, it's called common sense, which apparently he has none, or he is totally corrupt, my guess would be the later. No one can be that stupid.

The next day, I opened the hood and found a vacuum line that was not connected, it was laying on top of the engine. It looked as if someone deliberately removed the vertical vacuum line because gravity would not have allowed it to fall off by itself. I believe the vacuum line was deliberately removed so they could charge me more money. For anyone to reach any other conclusion flies in the face of logic.

A few days later, I called Raoul back and told him that I drove the car real fast and nothing happened and that is not how you check vacuum lines. He said, He doesn't remember the conversation and I would need to bring the vehicle in for diagnosis.
5.
Put the vacuum line back on, and its payday, again!
I believe this is the 3rd and final part of their scam. (collect the money)

Summary:
1.
They did a test on a vehicle that was not approved.
I believe this was the 1st part of their scam. (open the door)

2.
They disconnected a vacuum line so they could cheat me out of money.
I believe this was the 2nd part of their scam. (close the door)

3. They stunk the vehicle up with bad body odor. They are just very nasty people.

4.
They were disrespectful and unprofessional when they told me the two blatant lies. You can't be nice to someone you're trying to take advantage of. The ego does not allow that.

If You Want It Fixed Right, Take It Somewhere Else