Called Rentokil to hear what they can offer; first...

Called Rentokil to hear what they can offer; first agent - my question on how they spray my home- I was placed back in the queue? Maybe the person did not know? Second agent - person explain procedure which was all good; my concern was on impact on people in my house afterwards with poison residue on everything. I then asked for client references (which is pretty standard in services industry) to just to get a level of comfort on spraying my house. I had to explain why and the person said Rentokil does not provide references- then the person commented that I could be their competitor. Crazy! Why would Rentokil not go out of their way to ensure their client is happy with their procedures and land a client. Customer service model is poor. I will go somewhere else.