Tony Torres

Review of Oak Brook Hills Hotel

The service here has really taken a turn for the w...

The service here has really taken a turn for the worse. When I first stayed here a couple of years ago, the staff was friendly and attentive.

On this last stay (as a hilton honors member), the staff was aloof and disengaged. I didn't get get my complimentary water upon checking in, and at no point during my entire stay did the staff ever ask if I needed any assistance with anything.