I love the Varsity Theatre, but I'm writing this w...

I love the Varsity Theatre, but I'm writing this with the intention of getting the attention of the owners. In early March I went to the theater for a Friday night movie. The student discount is amazing. But the cash register malfunctioned and charged me for 11 student tickets instead of one - bringing my total to $88. The people at the register attempted to void the tickets, and believed it had been corrected - told me my refund should come through in a few business days, and gave me the theater email address in case the refund didn't come in. Well, the refund never came in. I tried multiple times to get help: I visited the theater the next week in person, and left my phone number for management after explaining the situation to the employee who was in. I tried to email the theater like I was told. I messaged the theater's facebook page, and got one response from the person in charge of their social media saying they'd pass it on to management. I still haven't gotten any sort of response, nor has my refund come in after three months. Everything else about the theater I absolutely love - but this issue has kept me from attending the theater again. I really just want my money back.