This is the automatic response I received from hor...

This is the automatic response I received from hornblower after they took my money because I made a small booking mistake. Truly bad customer service.

Hello Devon,

Thank you for taking the time to write this review of our attraction.

I'm very sorry you were unable to experience our attraction. It's always our goal to create amazing experiences for our guests and I'm sorry you feel we failed to do so.

We truly appreciate that you have taken the time to voice your concerns and I can assure you that they have been heard. We take feedback very seriously here at Hornblower Niagara Cruises and use that feedback to take corrective actions, make improvements and enhance our attraction.

On behalf of our team, I would like to extend my sincere apology and hope that you would consider giving us another opportunity when your travels bring you back to this area.

Thanks again for writing your review.
Chelsey