Debby L

Review of Academy Swim Club

We had a birthday party here today. I must say tha...

We had a birthday party here today. I must say that the party host and life guard were amazing!!!! They did such a great job with the kids and keeping everything going.
Setting up the party was a challenge. The office staff continued to add on charges and there surprise charges at the end we weren't told about. The air conditioning didn't work and place was unbelievably hot. The owner was the only one who could turn the air on and he was nowhere to be found. We had older people and small babies in the building , it was just ridiculous how hot it was!!! The owner finally arrived as we were leaving and offered no apology or discount. I told him how miserable we all were and he said his app on his phone didn't work to turn on the air. Guess it was too difficult for him to come over during the party and fix it. Instead he showed up almost three hours later as we were leaving.
The only reason I gave this place three stars was because of the staff working the party. Otherwise it would have been a zero.
Very disappointing. We were going to sign up for swim lessons as well but won't now!!