Although the property is huge and luxurious, the s...

Although the property is huge and luxurious, the service fails to flatter. I had a stay on 31st March and on checking in, there was water all over the floor inside the room (room no 1109). The maintenance guy came in and took away the refrigerator. Next I had to take a shower before my meeting and there was no hot water. No safety feature inside the bathroom, as there was no telephone over there. I had to call up house keeping thrice before anyone could land up. For 40 mins people were only trying to say sorry to me, but I had to finally take a cold shower despite running high temperature. This happened at 4 pm. I got to know from one of the maintenance guys that they switch off the boilers for a certain period of time, but this does not find any mention when we check in. I went to the front desk to speak to the manager, again was assured that we will ask the manager to get in touch with you, but till morning no one turned up. Their lacklustre approach was appalling and would recommend all to please check the facilities before checking in. My experience was pathetic to say the least.