Sandra Hicke

Review of Royal Equitor Inc O/A Four Poi...

Contacted hotel when looking at options for our re...

Contacted hotel when looking at options for our return to Canada during covid lockdown. Was assured that the airport shuttle was still in operation, prior to committing. Arrived in late in the evening, after flying for 5.5 hours, only to find that there was no shuttle. Hauled all our luggage back to taxi area - no taxi's left. Over 1/2 hour before we were able to get a ride only to find entrance on airport road blocked off, requiring us to haul our luggage once again. When expressed our concern about the shuttle, response was "it hasn't been running for a while". An apology for the mistake would have been nice. Other than that, location is great and rooms were clean. Just a bit disappointed at lack of customer service.