Chris Wallace

Review of Mercedes Benz of Fort Washingt...

Took my car for a simple B service and the next da...

Took my car for a simple B service and the next day, the check engine light went on. I called Mercedes Ft Washington and the earliest appointment was another week away, not immediate. So, a week later they said they had no loaner car. This was the second consecutive time they had set an appointment for my repair and given my loaner to someone else and/or lied to me with no intention of giving me a loaner in the first place. When I called back to make a new appointment, it now was set for two weeks in the future!
My car is down to 16 miles per gallon on the highway when it used to be 22 mpg and I thought this was relevant to the engine problem. It made no difference. When I bought this car from them, they made many promises about excellent future service. This was not the case. Audi seems to have a nice comparable car and more honest sale people. I expect to be shopping for a new car at another dealership shortly.