Donna LaForge

Review of Glenwood Regional Medical Cent...

Billing is a nightmare. When you call you are talk...

Billing is a nightmare. When you call you are talking to someone overseas. This person kept asking to speak to the patient even though I explained she is deceased. When I said we are having a communication issue, may I speak with someone else, THEY HUNG UP ON ME!. I have 2 different statements with different account numbers, same date of service, same amount on statements. Both of the statements are incorrect.One that came from Pennsylvania and one that came from Utah, I also was referred to another phone number for Stewart Health Care, they are in Texas. So that is three different contacts, with three different phone numbers. With all of these different entities involved no wonder that the billing is a mess. I have talked to numerous people in the last 2 months and still cannot get anyone to help me. In the past I have also been billed 3 times for the same service code, on the same day, for the same amount, this all was on one statement!