Nachiket Acharya

Review of V. Sattui Winery

Bad experience with server. I was at V. Sattui, fo...

Bad experience with server. I was at V. Sattui, for wine tasting experience. I asked the server, where do I pay for wine tasting. He said right here, I pulled up cash and he said you can pay after tasting. I started tasting, and picked Madeira. He gave me very little quantity, while I was tasting it made a nasty comment 'when you are tasting, you don't pick the most expensive item on the list first'. I was stunned but did not say anything. He filled more of the wine in another glass initially put it next to me, but pulled it away from me. Then he went to talk to other customers. I waited patiently for a couple minutes, he never bothered to return to ask if I need another wine tasting or would like to pay. I walked after waiting enough.

May be he was in sales pressure. Treating customer like treating me is no way to win sales. He did not win even his tasting fees.