Dale Shriver

Review of Karl Chevrolet Inc.

Rude employee!! Today, March 13, 2019, I called t...

Rude employee!! Today, March 13, 2019, I called to cancel an appointment with the body shop to have our Equinox repaired. We had not decided which body shop to use and wanted more time to do some research. The estimator I had been working with was very rude when I told him this. He was snotty and said they would charge our insurance company a re-stocking fee on any parts that were ordered. First of all, our appointment was for the 25th, twelve days away. I doubt they had ordered any parts for it. Second, they are a Chevrolet dealer that orders directly from Chevrolet (GM). They order and return parts every day, I doubt they pay re-stocking fees. Third, this is an Equinox, GM literally made a million of them. They could use the parts on another one if they did not return them. I wouldn't have written this review if I was not angered about the treatment I received. I was not rude to him in any way. Google won't allow me to give them zero stars, so I had to give one star. That is an over-rating! Now, I know we will not use Karl for any type of work in the future. To Karl Chevrolet: Don't even bother posting a response. I know it is only lip service to make you look good. You won't do anything!