Stunning hotel, excellent spa, restaurant food fab...

Stunning hotel, excellent spa, restaurant food fabulous for dinner with excellent service.

Breakfast was such a disappointment. Although they could produce a perfect cup of tea for dinner, the breakfast tea was luke warm and dismal. Having endured the miserable English Breakfast tea without comment the first morning, I went out of my way to specify the use of boiling hot water and two tea bags the second day. The result was still terribly aneamic. I over heard three other tables complaining about the tea so it is not just me. The hotel morning kitchen staff seem to have no idea that different teas require different temperature water and that to serve English Breakfast tea using China tea water temperature gives a substandard result. The hotel management was totally indifferent to my complaint and explained that all their tea was made using water at 80 degrees and which in their opinion was the correct temperate for all tea. Seems that lots of people complaining was irrelevant. For every person that complains there are several more who suffer without comment.

The cooked full English Breakfast was also dismal. Was of the quality and temperature of a 3 star buffet although there were two well produced freshly cooked pieces fried bread. The bacon was hard, cool and dry. The black pudding was cold and solid and the texture of leather, the sausage luke warm, the half tomato cool and half raw. The scrambled eggs were tolerably hot but appear to have been made with commercial scrambled egg rather than egg directly from the shell. We are used to much much better than this from a hotel of this standing.

The only reason I have resorted to making these notes online was the indifferent response when the matter was drawn to their attention.