We wish we could give a higher review. However, ou...

We wish we could give a higher review. However, our overall experience with our recent pool installation makes it impossible to do so. We would however, like to mention that Corey in the office was the one bright star in our project. She did all she could to rectify the issues we encountered, but ultimately it was not enough. Most of the issues we had, we believe were a result of the lack of communication throughout the project.
The project manager did not seem to be experienced in managing a project and was there simply to put the pool into the ground. The pool was not adequately back-filled prior to the concrete being laid, with sand used instead of gravel. No one from Pool Guyz were around when any of the subcontractors were on the premises.
The electrician was difficult to work with. His condescending tone was very unprofessional and he never even asked us where we wanted the switches placed for the pump and pool lights. The switches ended up being placed on the side where they are not as accessible as they would be if placed on the opposite side, which for a professional should have been obvious. Again, the project manager never came by after the electrician was finished so a QA of the work could be done.
The concrete was the biggest nightmare. It seemed like the job was rushed and was initially done on a very cold day, one day after we had a small amount of snow fall. The concrete at one end was drastically sloped to where it would have been very dangerous, as it is stamped concrete and will be more slippery on it's own. We had to fight tooth and nail to have it fixed. When we finally got the bad area of concrete fixed, it was done so again in a very rushed manner. Uneven release coloring, shrinkage cracks, rough protruding edges, and even a chunk of concrete from the bullnose coping fell out, leaving an obvious hole. The concrete contractor came by when we were not at home to seal the concrete without ever addressing the defects. Not only that, the coping was not sealed and we were told to do that on our own. The biggest concern we had with going with stamped concrete was the tendency to be slippery. Therefore, we stressed to have the required grit additive added when sealing. He did use an additive, but it was not nearly enough. I ended up having to reseal the concrete myself adding additional grit. The sealing was not the only thing I had to do myself. The concrete contractor never came back to power wash the release powder off the concrete and even had the nerve to instruct me to do it myself. I stress again that the project manager never came by to look at the finished product, which would have resolved a lot of the trouble. There was a considerable amount of concrete left on the premises after the workers cleaned out/off their equipment. I had to break up piles of concrete over 6 inches thick into smaller pieces and carried to the curb. The contractor refused to remove the concrete from the premises leaving me to do so myself.
Finally, we received a discount for the pool itself because it was an "in stock" pool, where the gel coat had to be redone, preventing the pool from being sold as new. White splotches appeared on the bottom of the pool where water seeped into the gel coat, bleaching it and creating the splotches. They tried to say that we were we received the discount for a "blemished" pool, even though we were told it was for an "in stock" pool. The contract even states "in stock" and both the salesman and the project manager assured us that we would not notice the issue with the gel coat. I will say that we have since rectified this issue and have been assured the gel coat will be fixed by the manufacturer in the fall as a part of the warranty.
The saddest part is that the owners never came by to look at the issues themselves, nor did they even try and contact us themselves. I know that if I was the owner, I would make a stronger effort to ensure my customers were happy, especially after paying $35,000. I must stress that we paid in full, trusting that the problems would be fixed.