Spent 4 hours at the spa. The overall staff and wh...

Spent 4 hours at the spa. The overall staff and what they have set up to do at the spa are quite good. So why only 3 stars? 1) Bob the front desk manager was too abrupt and only talked policy. He had a disturbing approach and way about him. The issue was I made a mistake and called to see if I could change the type of massage and treatment. He said I could not as it was under 24 hour window. He said if I did not do what I set up EXACTLY THE WAY THEY ENTERED IT INTO THE SCHEDULE, I WOULD BE CHARGED 50% OF THE TOTAL AMOUNT OR $200. WHOA! 2) WHEN WE ARRIVED BOB SAID HE THOUGHT I CANCELLED THE APPOINTMENT AND THERE WAS NO WAY HE COULD FIT US IN. EXCUSE ME. WHY WOULD I PAY $200 AND NOT SHOW UP. A BIT of a CONFRONTATIONAL EXCHANGE AT THE FRONT DESK AND ANOTHER STAFF MEMBER HAD TO INTERVENE AND KIETA DID AN EXCELLENT JOB. Bob did not want to take the time to address my service needs and get the staff services set up. Kieta did that. 3) a $30 charge to use community pool while I waited for my partner to get her 4 hour treatment. For what is charged for spa, one would think they could wave the community pool charge. Ouch. 4) no moisturizers and lotions in the men's changing room. Petty. 5) at 9PM went to restaurant for late dinner and sat at the counter. Nice menu but what we onserved at the counter really turned us off to eat there. One staff member had exposure of his underwear while he was prepping food and looking at that was a huge turnoff. The other staff member would occasionally take a piece of the serving such as an ingredient from the spicy cucumber salad. Gloves were worn but eating the food from the dish they are serving was disgusting. 6) SUGGESTION-- TRAIN THE STAFF ACROSS THE BOARD AND WHEN SENDING EMAIL CONFIRMING SPA APPOINTMENT, INCLUDE THE SERVICES PAID FOR INSTEAD OF JUST THE NUMBER OF PEOPLE AND TIME OF APPOINTMENT. THAT GIVES GUESTS TIME TO REVIEW AND MAKE ANY CHANGES IF INCORRECT. PROCEDURE CHANGE NEEDED. "THAT'S ALL FOLKS" AS THEY WOULD SAY WHEN A LOONIE TUNES CARTOON WAS FINISHED.