Kenny Mac

Review of Bmw of alexandria

I was satisfied with the service to my vehicle and...

I was satisfied with the service to my vehicle and the attitude of the service representative who who checked me in, explained to me what would be happening to my car, gave me an estimated cost, and kept me posted on the progress. This would have been a 5 star visit except for a few things I observed and would recommend changes. First us the procedure for customers checking in for car service. When pulling up to the facility I noticed 3 different lines but was unsure which one to go to. I think one had a sign that indicated it was for oil changes. My recommendation would be to make the lanes clear with sinage and markings on the pavement. I recommend you designate a person who greets each person when they arrive within the first 5 minutes of them arriving. This did not happen when I arrived. I had to find a question someone who had no clue about what I wanted and had to get someone else to assist. I applaud your business for having indoor and outdoor waiting areas. This gives people an option especially if they have wait a few hours like in my case 7 hours. I recommend you bring back the coffee to the waiting area. Perhaps find a sustainable solution in which one of your employees makes and hands the customer the cup of coffee this reducing the customers touching the machine or the supplies. I am not complaining rather simple making so recommendations that would enhance the customers experience while they wait for their car to be serviced.