Dee Law

Review of Leaders in Banking Management ...

Well My account was frozen due to a garnishment. D...

Well My account was frozen due to a garnishment. Doing this process my money was held up for three weeks. I went to court and received a letter from the courts stating that my money should be released. I took this letter to the bank and was told we are not sure this letter came from the courts. Two days later I went back to the court house and got a name, number and extension so that the corporate office can confirm where the letter came from but when I called to check on what corporate said I was told that it would take 48 hrs if the letter proves to be legit. I called back and ask if she had gave the number to corporate to confirm the letter and I was told what letter?. I said I left you a yellow note to confirm the letter. I was told she check her desk and she couldn't find it. That was Friday, on Monday I called back at 10:45 am and was told to call back at 12 noon they were in a meeting. I called back at 12:05 PM and I spoke to the same rep. and I gave the number, and extension of the person again. I called back at 3 pm and I was told she left for the day but I was conveniently told that she did call and gave corporate the name, number and extension. I am a month plus in the hole without my money. PNC Bank has to do better this experience has been one of the worst I ever had to go through.