Ryan Jaeger

Review of Vancouver Clinical Neuropsycho...

The doctors at this office are amazing. They are k...

The doctors at this office are amazing. They are kind, knowledgeable, and make you feel like you are in safe hands. However, there medical office assistants are the worst I have ever seen. They never pick up the phone, there voice mail box is continual full, which prevents you from leaving messages, most of them hardly speak english, and they will never return your call. The worst part of all is that if the office requires some information, medical form, or prior information pertinent to an upcoming appointment, they will call the day before, which leaves you with next to no time to get documentation in order. Overall, the office staff have caused a great deal of stress for me and have even caused some of my appointments to be rescheduled months later because of a clerical error on their end. That is a significant impact on the quality of care I am receiving and only serves to increase the time it takes for me to recover from my concussion. Oh and if you try to explain how there abysmal service is negatively impacting your care, they will simply hangup on you.