m bell

Review of Sierra Trading Post

I had a very horrible experience online with sierr...

I had a very horrible experience online with sierra trading post. They did not have the item in my size online so they said that I had to order from a store. I live in California and there were no stores available so I ordered from the Reno store. (I have relatives in Reno I was going to visit soon soon so I asked if they could pick the item up). I was told that they could not pick it up without the confirmation online (receipt) sent to them by email and brought in. BUT they were having problems sending confirmations. I did not get one and when I chatted with them online they still could not send it. I was told that this was not just me having problems. Many others were having problems as well. The lady on chat said that she could cancel my order. How is that going to help? The sale I bought it from ended the day before. To reorder it would cost more. I still wanted the item. The lady on chat said that the shoes were sent and would be there at the Reno Store soon. I was like what? If they can send them to the store why cant they send them to my house? Also Reno store said they had them in stock when I called them earlier.
The online said that the order would be ready in 2 hours because they had it in stock already. When I called Reno again they said they did not have it and would have to wait for it to be shipped. I was so frustrated! Liz in the Reno store was very helpful however and said she would ship the item to California because she was so sorry that this whole thing happened. She could not send me a confirmation either but she would just forgo the whole relative pick up and send it to me at my home so it would be here in time for my daughters birthday! Thanks Liz!