Rooms are looking pretty rough. Fridge sounded lik...

Rooms are looking pretty rough. Fridge sounded like it was giving all it could but never shut off and was audible over the tv. Tub had someone else's hair in it. Hot water not hot in shower. We paid for the upgrade to a suite, but it is clear attention to detail is gone. Feels like nothing is ever washed except the bed linens and towels. Soundproofing not great.