KATY JANIAK Review of All seasons resort lodging
false advertising on rates! I booked a unit in PC ...
false advertising on rates! I booked a unit in PC Canyons in APEX on All Seasons Resort Lodging website(not a third party website) I received a confirmation at booking detailing the rate and total due. The email I received later that evening detailed my reservation and the rate and total due was 50% HIGHER than my booking confirmation. When contacting the company, I was advised there was an error on the website and that they could not honor the rate I booked at. They offered nothing, they were not willing to negotiate (I would have met them 1/2 way) the only resolution was to cancel my reservation. As a consumer, I feel their error should not be at the cost of the customer. I did my research with this company prior to booking and I feel I took a chance..... a chance I should not have taken. Poor service, false advertising.
Comments: