Warren White

Review of Dugans travels

I recently booked a vacation through their website...

I recently booked a vacation through their website. The user interface was user-friendly 👍 and I appreciated the diverse options available for different destinations. However, I was slightly disappointed with the lack of personalized customer service. It felt like a generic experience, and I wish there was more attention to detail in understanding my specific travel needs. Furthermore, the booking process was a bit confusing, and I had to reach out to customer service for assistance. Overall, it was an average experience. I hope they can improve their customer service and streamline the booking process to better cater to individual needs.