Brandon Borich

Review of EMBASSY SUITES DENVER INTERNAT...

Terrible experience! As we arrived the toilet was...

Terrible experience! As we arrived the toilet was running and dirty. The guest services would not pick up the phone so I called room service. Room service had to walk to the front desk to get them to answer. Waited an 2 hours for guest services to fix toilet while waiting for kids to go to bed. Hot tub was cold and not enjoyable! Buzzing sound from the room went on all night on the third floor. After a night of poor sleep I woke up to a bill that was not what I booked room for $40 over. When I went to front desk to again talk about stay and the incorrect bill they said they put the bill for the room next to us under the door and said my bill would be what was quoted only to find that I was billed the incorrect amount when I returned home.

The reason we stayed was because of the free shuttle services they offer.
And the great stays we have had at past embassy s. Our 6:30 shuttle did not arrive until 6:50 and when it did it did not have room for everyone who was waiting! We had to wait for a later 30 minutes shuttle and were not the only ones... missed our flight!!!! The breakfast tables were sticky and not clean from the night before!

When I returned home I called to talk to management. The front desk manager (Kelly) was not apologetic and said she would get back to me. I just got done calling back and Kelly answered and I asked to speak to a manager then she transferred me to an answering machine, I immediately called back and the employee that answered said Kelly is the front desk manager and could not explain why she would transfer me when she needed to be the one to take care of the issue!!!!!!

I am being charged a terrible stay with a manager that will not address the issue and correct the terrible stay and was instead charged more that what the fine bill states!!! Do not stay here

Still have not been refunded full amount although I called and received an email saying it would be.... hope to see this fixed