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jim green

4 years ago

Outdated and run down Hotel that looks like it has...

Outdated and run down Hotel that looks like it hasn't been updated or maintained for decades. We had a 7 day trip booked and upon check in immediately realized we would not be happy at this location. I Asked for an early check out and a six night refund, which was granted by the manager Josie.
After not receiving the refund I called to find out when it will be processed. Josie - the manager, said she will approve a 5 day refund instead of the original 6 day. She claimed I stayed 2 nights, which I did not, and she was very condensing. Stay away from Orange Tree, not worth it, and the Manager is very rude.

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